Delete your account

Last updated 12 October 2026

What changed on 12 October 2026: this page explains the deletion flow planned for app version 0.2.5, which shared trip records remain, and when cleanup may continue after a request is accepted. Earlier versions of this page are available on request from [email protected].

This page explains how to delete your NomadCrew account and the personal data tied to it, what we remove, what we keep, and how we confirm the result. You can always request deletion by email; you do not need the app installed.

How to request deletion

  • By email: email [email protected] with the subject line Delete my NomadCrew account. We check that the request comes from the account’s owner before acting on it.
  • From the app, once version 0.2.5 is available for your device: open Profile → Delete account, review what will be removed or kept, and confirm it’s you with your password, Google or Apple. If your installed version cannot complete deletion, use the email option above.

Accounts linked to Apple need Apple confirmation, even if you last signed in with Google. If you use an Apple-linked account on Android, complete deletion on an Apple device or email us.

What gets deleted

When your account is deleted, we remove:

  • Your profile: email address, display name, profile photo, travel archetype, and saved preferences.
  • Trips with no other members: those trips and their contents.
  • Your Wallet: travel documents you uploaded to your personal wallet.
  • Your sign-in identity: your email/password, Apple, or Google sign-in link.
  • Device and location data: your push-notification tokens and any location data associated with your account.

Trips you share with other people

Trips with other members remain. If you own one of those trips, ownership passes to another member. Shared itinerary items, polls, to-dos, expenses, recorded payments, messages and confirmed shared receipts stay so the remaining members can keep using their trip records. Your account is shown as Former member in that history.

What we keep, and why

  • Crash and error reports already sent to Sentry, our error monitoring provider. They carry your account ID, not your name or email address, and stay in Sentry until its retention period ends.
  • Backups: deleted data is purged from backups within 30 days.

How long it takes

We action deletion requests within 30 days of confirming them, and usually much sooner.

For requests made by email, we will email you to confirm once your account has been deleted.

The updated app signs you out once your deletion request is accepted. Account deleted means your account has been deleted. Account deletion started means the request is accepted and cleanup is still in progress.

File cleanup can continue in the background, including uploads that were already underway. Deletion does not mean every stored copy disappears at that moment. If you request deletion by email, or the app cannot confirm the result, contact [email protected] to check the request.

Prefer to delete just some data?

You do not have to delete your whole account to remove individual items. In the app you can delete wallet documents, expenses, itinerary items, polls and to-dos at any time, and they are purged from our servers within 30 days. To remove a trip or a chat message, email [email protected].

Questions

Email [email protected]. For more on how we handle your data, see our Privacy policy.